RETURNS, EXCHANGES AND REFUNDS
All sales are final. However, in the unlikely event that you receive a defective item or an item that does not match your order, an exchange or refund will be offered. Return shipping fees will be refunded for items acknowledged to be defective or incorrect. Before returning your items, kindly email us at firstname.lastname@example.org with your order number, a photo of the received item and the reason for return. Please allow 1-3 working days for us to process your request. Upon receiving an acknowledgement email from us with instructions for the return, the item(s) should be sent back yo use using a shipping method that allows tracking.
Returns must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 30 days from the date of receiving your parcel. Returns that are received in unsatisfactory conditions or lost in the mailing process will be denied and held responsible by the customer. If you return an item that does not meet the requirements set out above, PISCES JEWELLERY reserves the right to reject the return and any request for a refund.
In the case of missing or lost parcels, refunds will only be processed upon official confirmation from the shipping company.
Notwithstanding anything to the contrary, PISCES JEWELLERY shall only accept returns and grant replacements and refunds on the condition that the items being returnd, replace or refunded were purchased from the Site. Purchases of the items other than from the Site are not eligible for returns, exchanges or refunds under these T&Cs.